Technical Installation and Maintenance
In line with the core of the business, ‘The provision of Professional Vetted Security Officers’, Callguard Security Services has it’s own in house Technical Division in support of this service. The division offers the ability to react as quickly as possible to technology problems that adversely affect the support of the Officers and in turn their ability to look after Callguard’s clients.
This division also supports the Off Site Monitoring Centre as they rely on the technology in the field for the early warning signs of potential threats.
A number of Callguard’s Corporate Executive Residence clients and Off Site Monitored clients take comfort in the fact that vetted and clearly identifiable technical teams are on call to address:
Callguard’s technical teams do the installation, maintenance and servicing of all the supporting technology. The service is managed by a collectively compiled Service Level Agreement (SLA) where the parameters of the response time and deliverables are clearly defined.
- Gate and gate motor problems;
- Electric fence and fence alarm problems;
- Alarm system concerns;
- Surveillance system problems including related off site monitoring technology
- Coordination of all electrical work required for the security function.
All of the above services are tracked and audited through Callguard’s Online Intelligence Software platform with client reference numbers and a full reporting function on progress.